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11 March 2013

2010 Consumer Satisfaction Results

Written by

Care Plus NJ

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March 2011- Care Plus NJ has been honored with a top Best Practices Award in Consumer Satisfaction by the Behavioral Health Corporations of America (MHCA). The national award was received for achieving the highest level of customer satisfaction in the provision of behavioral health services nationwide, among agencies offering 5 or more programs.

“This award is the direct result of my staffs’ commitment to our consumers and dedication to wellness,” said Care Plus NJ President and CEO Joe Masciandaro.

These ratings illustrate Care Plus NJ’s commitment to excellence. Care Plus NJ employs a comprehensive, recovery focused approach that goes beyond the scope of traditional Behavioral Health services. We address the unique needs of each individual and family, and provide a holistic approach to empower them to maximize recovery and overall wellness.

Care Plus NJ serviced approximately 18,000 adults and children last year. It operates 24 locations throughout Northern New Jersey, including 3 outpatient centers, 9 group homes and offices at 3 hospitals and 4 community offices. For more information about the Behavioral Health services and programs offered by Care Plus NJ, call 201-265-8200 or email staff@localhost. To schedule an appointment, call 201-986-5000.

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Belief

Belief refers to the confidence, faith, and conviction that individuals have in their ability to overcome addiction, make positive changes in their lives, and maintain long-term recovery. In substance use recovery learning self efficacy (self-belief), challenging negative beliefs, creating a positive mindset, and investing in new values gained from addressing one’s substance use disorder and Behavioral Health issues – improves oneself, relationships, and the future.

Every patient at Care Plus NJ has access to Behavioral Health professionals, including psychiatrists, and psychologists. In addition, each is assigned a case manager, drug and alcohol counselor, and peer recovery specialist who play a pivotal role in the treatment process.

As a Behavioral Health professional, they guide education, group therapy and support groups and other Behavioral Health services as indicated based on each persons needs.

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Motivation

Motivation refers to the internal drive, desire, and commitment of an individual to initiate and sustain positive changes in their behavior, lifestyle, and overall well-being. It is a crucial factor in the C.L.I.M.B. recovery process, as overcoming addiction often requires significant effort, perseverance, and a genuine commitment to change.

Motivated individuals in recovery set clear and realistic goals for themselves. Utilizing the stages of change model, Care Plus NJ walks patients through various stages of a substance use disorder, including precontemplation, contemplation, preparation, action, maintenance, and relapse prevention. Understanding these stages helps individuals navigate their unique recovery journey.

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Insight

Insight refers to a deep and clear understanding of oneself, one’s behaviors, and the factors contributing to substance abuse. It involves gaining awareness into the root causes of addiction, recognizing patterns of behavior, and developing a clearer understanding of the impact of substance use on various aspects of one’s life. Insight is a critical component of the recovery process as it provides a foundation for positive change and sustained recovery.

Insight involves exploring the underlying issues that may contribute to drug abuse, such as past severe psychological distresss, Behavioral Health issues, or unresolved emotional challenges. Addressing these root causes is essential for long-term recovery.

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Courage

Courage in the context of recovering from drug addiction, refers to the ability to confront and overcome the challenges and fears associated with the recovery process in a person’s life. It involves facing one’s vulnerabilities, acknowledging the need for change, and taking positive steps toward a healthier and drug-free life.

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Love

Love plays a significant and multifaceted role in the process of recovery from drug and substance abuse. Having a network of supportive and understanding family members, friends, or partners is immensely valuable during the recovery journey. Community, fellowship and support groups emphasize the importance of connection with others who understand the challenges of addiction. Repairing relationships damaged by substance use often involves acts of love, forgiveness, and rebuilding trust.

In essence, love in the context of substance use recovery encompasses self-love, support from others, understanding, accountability, community, rebuilding relationships, and a renewed appreciation for life.

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