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11 March 2013

Care Plus NJ Ranked Number One for Customer Satisfaction in 2011 MHCA Survey

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Care Plus NJ

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Paramus-headquartered Care Plus NJ, Inc. received the results of their 2011 Behavioral Health Corporations of America, Inc. (MHCA) Customer Satisfaction Survey and has once again been ranked number one amongst all MCHA agencies with five or more programs.

Care Plus has ranked in the top three for the last nine years in which they participated, garnering the number one ranking three times.

MHCA is an alliance of select organizations that provide behavioral health and/or related services. They have developed a series of satisfaction assessment surveys designed to measure and improve the quality of behavioral healthcare services. Clients provided responses to questions regarding their treatment and care from Care Plus. MHCA’s national database allows analysis of comparable data for benchmarking and identification of best practices.

“The consistently high ranks for customer satisfaction is a testament to our staff’s competence and dedication,” stated Joe Masciandaro, President and CEO of Care Plus NJ, Inc. “I’m proud of our team and the care that we provide,” he added.

Download the 2011 MHCA Customer Satisfaction Survey

Some notable data from the survey includes:

  • 98% of respondents would recommend Care Plus NJ services to others;
  • Over 90% of respondents reported that their problems were “somewhat / a great deal better”
  • 94% of respondents noted their overall perception of the agency was “Good / Very Good / Excellent”
  • “Client-Staff Interaction” was the highest rated dimension, followed by “Quality of Care” and “Personal Environment”.

A complete copy of the report is available here.

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Belief

Belief refers to the confidence, faith, and conviction that individuals have in their ability to overcome addiction, make positive changes in their lives, and maintain long-term recovery. In substance use recovery learning self efficacy (self-belief), challenging negative beliefs, creating a positive mindset, and investing in new values gained from addressing one’s substance use disorder and Behavioral Health issues – improves oneself, relationships, and the future.

Every patient at Care Plus NJ has access to Behavioral Health professionals, including psychiatrists, and psychologists. In addition, each is assigned a case manager, drug and alcohol counselor, and peer recovery specialist who play a pivotal role in the treatment process.

As a Behavioral Health professional, they guide education, group therapy and support groups and other Behavioral Health services as indicated based on each persons needs.

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Motivation

Motivation refers to the internal drive, desire, and commitment of an individual to initiate and sustain positive changes in their behavior, lifestyle, and overall well-being. It is a crucial factor in the C.L.I.M.B. recovery process, as overcoming addiction often requires significant effort, perseverance, and a genuine commitment to change.

Motivated individuals in recovery set clear and realistic goals for themselves. Utilizing the stages of change model, Care Plus NJ walks patients through various stages of a substance use disorder, including precontemplation, contemplation, preparation, action, maintenance, and relapse prevention. Understanding these stages helps individuals navigate their unique recovery journey.

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Insight

Insight refers to a deep and clear understanding of oneself, one’s behaviors, and the factors contributing to substance abuse. It involves gaining awareness into the root causes of addiction, recognizing patterns of behavior, and developing a clearer understanding of the impact of substance use on various aspects of one’s life. Insight is a critical component of the recovery process as it provides a foundation for positive change and sustained recovery.

Insight involves exploring the underlying issues that may contribute to drug abuse, such as past severe psychological distresss, Behavioral Health issues, or unresolved emotional challenges. Addressing these root causes is essential for long-term recovery.

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Courage

Courage in the context of recovering from drug addiction, refers to the ability to confront and overcome the challenges and fears associated with the recovery process in a person’s life. It involves facing one’s vulnerabilities, acknowledging the need for change, and taking positive steps toward a healthier and drug-free life.

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Love

Love plays a significant and multifaceted role in the process of recovery from drug and substance abuse. Having a network of supportive and understanding family members, friends, or partners is immensely valuable during the recovery journey. Community, fellowship and support groups emphasize the importance of connection with others who understand the challenges of addiction. Repairing relationships damaged by substance use often involves acts of love, forgiveness, and rebuilding trust.

In essence, love in the context of substance use recovery encompasses self-love, support from others, understanding, accountability, community, rebuilding relationships, and a renewed appreciation for life.

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