Care Plus NJ Ranked Number One for Customer Satisfaction in 2011 MHCA Survey

Paramus-headquartered Care Plus NJ, Inc. received the results of their 2011 Mental Health Corporations of America, Inc. (MHCA) Customer Satisfaction Survey and has once again been ranked number one amongst all MCHA agencies with five or more programs.

Care Plus has ranked in the top three for the last nine years in which they participated, garnering the number one ranking three times.

MHCA is an alliance of select organizations that provide behavioral health and/or related services. They have developed a series of satisfaction assessment surveys designed to measure and improve the quality of behavioral healthcare services. Clients provided responses to questions regarding their treatment and care from Care Plus. MHCA’s national database allows analysis of comparable data for benchmarking and identification of best practices.

“The consistently high ranks for customer satisfaction is a testament to our staff’s competence and dedication,” stated Joe Masciandaro, President and CEO of Care Plus NJ, Inc. “I’m proud of our team and the care that we provide,” he added.

Download the 2011 MHCA Customer Satisfaction Survey

Some notable data from the survey includes:

  • 98% of respondents would recommend Care Plus NJ services to others;
  • Over 90% of respondents reported that their problems were “somewhat / a great deal better”
  • 94% of respondents noted their overall perception of the agency was “Good / Very Good / Excellent”
  • “Client-Staff Interaction” was the highest rated dimension, followed by “Quality of Care” and “Personal Environment”.

A complete copy of the report is available here.